![]() ![]() ![]() “Customers may overlook one back ordered item, but they will likely find other storefronts to shop or someone else’s similar product rather than wait for something from you again.” Meaning of the Metric “The consequences of back orders aren’t just increased costs or lower sales they can damage your customer relationship,” Curt Barry, then-president of Richmond, Virginia-based operations and fulfillment consultancy F. The ideal back-order rate is zero, but few companies, even pre-pandemic, had supply chains that efficient.Ī high back-order rate can result in slowing production, partial orders, missed revenue targets and, most importantly, disgruntled customers. When a customer’s shipping request date is missed - turning that backlog order into a back order - the situation becomes more problematic. That’s not necessarily a bad thing: A backlog is the orders a company has received that have not shipped. (A reading above 50 percent indicates backlogs are growing a lower number means they are declining.) In recent months, two ISM ® Report On Business ® Backlog of Orders indexes achieved all-time highs: Manufacturing hit 70.6 percent in May, and Services reached 65.8 percent in June. Both have spiked due to COVID-19, as product shortages and lengthening lead times mean more customers are waiting longer for orders. In this scenario, “back” represents backlogs and back orders. If an overage or shortage exists, or if there are any other problems with your order, notify Dick Blick’s Customer Service department at 1-80 within 10 days after receipt of your merchandise.Since the coronavirus pandemic engulfed the globe, procurement and supply chain operations have, in many ways, resembled a customer at a retail store looking at an empty shelf and inquiring if more product is in the back. We must notify carriers within 15 days, or they may deny liability.Ĭheck your merchandise against the packing slip. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once. Inspect merchandise to see if it is in good condition. Save the damaged package or carton for inspection. Have the delivery driver sign the receipt and verify that there is damage. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Damage and ShortageĬount parcels and inspect the shipment before signing the delivery receipt. Once a return package has been delivered to our distribution center, please allow 2 weeks for the return to be reviewed and processed. Merchandise returned as a result of a customer order error will be subject to a minimum 15% restocking charge. When returning factory-shipped or truck-shipped items at your choice, please contact Blick Customer Service for return authorization instructions. If the shipment is lost or damaged on its way back to Blick, you may follow up with the shipper for claim resolution. Return shipping can be arranged with the shipper of your choice however, we do encourage you to use a shipper with a reliable tracking system such as FedEx or UPS. ![]() If the return form is not available, you can download it here: When returning stock items of your choice, include a copy of the completed return form (found on the back of the packing slip). If merchandise is returned for reasons outside of those listed above, the customer is responsible for the return freight. Returns due to damage, defective product, or wrong item shipped will be reviewed by our Customer Service department for proper return or disposal. In the event that a return is needed, for any reason, please contact Blick Customer Service within 365 days. If you are not completely satisfied with the quality of the merchandise you receive, you are entitled to a full replacement or refund. Blick’s guarantee policy dates back to 1911, and we’ve had no reason to change it. ![]()
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